Privacy Policy

At HK RISS LIMITED, we value the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide when you place an order, contact us, or use our services. This may include:

Personal Details: Name, email address, phone number, shipping address, and payment information.
Order Information: Details of the products you order, including designs and customizations.
Usage Data: Information on how you use our website, such as IP address, browser type, and interaction with our pages (collected through cookies or other tracking technologies).

2. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment: To process and fulfill your orders, including shipping and payment processing.
Customer Support: To communicate with you about your orders, provide customer service, and respond to your inquiries.
Marketing and Promotions: We may send you promotional emails or offers related to our products, but only if you have opted in to receive such communications.
Website Improvement: To analyze how visitors use our website and improve its functionality and design.
Legal Compliance: To comply with legal obligations, such as fraud prevention or other regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers who assist us in running our business, such as:

Shipping and Delivery Services: To fulfill your orders.
Payment Processors: To handle payment transactions securely.
Marketing Partners: If you have agreed to receive marketing materials, we may share your information with trusted partners.
Legal Authorities: If required by law, we may share your information with authorities to comply with legal obligations or protect our rights.

4. Data Security

We use industry-standard security measures to protect your personal information, including encryption, secure servers, and firewalls. However, please note that no method of online transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, track website usage, and improve our services. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal data, subject to certain legal limitations.
Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in the emails or contacting us directly.

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we make changes, we will update the date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

HK RISS LIMITED
Room 703, 7th Floor, Ying Fung Commercial Building, 6-8A Bower Lane, Tsim Sha Tsui, Hong Kong
Email: [email protected]
Phone: 19282879476